Do you know about over-the-phone interpreting services?

by Target Language Translation Services

- July 12, 2021

Over-the-phone interpreting (OPI) is a service that is one type of the Remote Interpreting Services, which some translation and interpretation companies provide to various organizations and individuals who are in urgent, often last-minute need, of direct interpretation assistance. Over-the-phone interpreting is essential to reach languages of lesser diffusion that may not be available in person or over video. It is also commonly utilized for conversations that do not need visual cues such as appointment settings and/or follow up calls. When a live interpreter is not present, an over-the-phone interpreter is also one of the better alternatives.

At its most basic, phone interpreting takes the form of a 3-way telephone conference call between two individuals who speak various languages, and a third-party interpreter.

Instead of interpreting face-to-face, a phone interpreter, as the term implies, is available to offer language services over the phone. The interpreter may be in another room in the same building or any location. Most over-the-phone interpretation services deal with more than 200 languages.

As a rule, it is always advisable to schedule conference calls with interpreters in advance if possible. However, this isn’t indispensable . This is also why at Target Language Translation Services, we are the go-to phone interpreting agency in the U.S. for everyone from business owners to medical professionals who need instant access to interpreters.

How Does over-the-phone interpreting Service Work?

At Target Language Translation Services, as soon as you tell us what language you need help interpreting, we will identify one of 2,000 certified interpreters best suited to jump on a call with you promptly to everyday business owners, and professionals in specific industries like the medical industry. Once we have identified the proper interpreter to pair you with, we will set up a conference call between you, your interpreter, and your client or business associate.

As well as setting up conference calls, our team at Target Language Translation Services can also pair you instantly with an interpreter who can come on the line and interpret on behalf of you to a person at your location, which means that if you are a medical professional already with a patient or a business owner trying to communicate with a customer in person, you can do so instantly simply by calling our 24/7 helpline.

What can an over-the-phone interpreter do for you?

It's very essential to understand what the other person is saying in his language, which is why numerous legal firms, as well as healthcare and medical facilities, hire interpreters to help their customers. Miscommunication can quickly occur when people talking to one another do not share a common language. In such a case, phone interpreting has many applications which clients can employ in various settings. Meanwhile, as a language access service provider, a phone interpreter has several primary responsibilities:

--Comprehending the information instantly into the target language, completely and precisely, while reserving the intent and style of the speaker.

--According to the contract and requests, they may travel to various locations.

--Having excellent communication skills and exceptional listening skills.

--As professional linguists, most of them are certified and experts in various subject matters and terminology that allow them to work for scheduling appointments, registrations, reminders, and billing, and collection, etc., in the healthcare and medical field, in law and legal firms, business, finance, and other sectors.

--As cultural experts as well, they are capable of communicating with people from diverse cultures and backgrounds with very little supervision. They are flexible, adept at customer/client service, and have excellent interpersonal skills.

--Maintaining the confidentiality of any information they encounter on the job.

--Recording and compiling daily interpreting services, and prepare timecards or vouchers, depending on client requests.

Is it possible that a translator can become an over-the-phone interpreter?

Translators and interpreters both work in converting words into various languages. However, the execution of their responsibility is various. Translators work with the written words while interpreters work with the spoken words. However, there are rare cases where a translator can also work as an interpreter. Nowadays, however, a translator can also convert audio and video files into text.

Interpreting applies to various situations, but the core service remains the same – converting spoken words into the target languages.

In the brain, language processing takes place. Reading and listening comprehension are both processed in the cerebrum. However, the processing of the specific activity is in various parts of the cerebrum, which indicates that a translator utilizes a various part of the brain, compared to an interpreter.

Technically and practically, there is a big variation between interpreting a person’s speech simultaneously and translating written text, where the translator has the time to consider phrasing, select the right words, and use references to come up with the best translation. Translation and interpretation need various skill sets from linguists.

According the requirements, it is going to be hard for a translator to become an over-the-phone interpreter. If you have interests in a career in language services, it is crucial to know your strengths. If you like writing more than speaking, choose to train as a translator. If you do well in listening and speaking, then an interpreting job may be the right choice.

How Much Does Phone Interpreting Cost?

At Target Language Translation Services, we are able to quickly pair you with phone interpreters once receiving your call. We also provide the best phone interpreting rates applicable. However, what rate might apply to your call will depend on the overall context of your conversation.

Connecting you with specialized legal and medical linguists will typically command a higher call rate than that applicable when connecting you with the likes of a conversational Spanish translator. In every case, though, we will offer you full quote prior to calls commencing.

This article is reprinted from LANGUAGERS and eTranslation Services.

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